Fin is Intercom's AI customer service agent, and it is billed only when it produces an outcome, starting at $0.99 each. It is the upgrade choice for busy sites with enough chat volume to make per outcome pricing pay off, and it can run on top of the help desk you already use. Small sites with a few chats a week will spend less with a cheaper chatbot.
What Fin by Intercom is
Fin is an AI agent from Intercom that answers customer questions across your website chat and other channels. It works on voice, email, web messenger, Slack, WhatsApp, SMS, Instagram, Facebook Messenger and over an API Fin pricing ↗.
You can run it inside Intercom's own help desk, or on top of a help desk you already use. Fin lists support for Salesforce, HubSpot, Freshdesk, Dixa, Front, Zoho, Sprinklr, Gorgias and Zendesk, plus custom channels Fin pricing ↗. That means you do not have to move your whole support team to Intercom to use it.
Hands on testing is in progress, and we will update this review with our results.
What it does well
The pricing model is its biggest selling point. Fin charges per outcome, not per message or per seat. A resolution, where the customer asks for no further help after Fin's last answer, costs $0.99 Fin pricing ↗. If Fin passes a conversation to your team without an outcome, you are not charged Fin pricing ↗. You are billed once per conversation even if Fin takes several actions Fin pricing ↗.
It goes beyond answering questions. Fin can run Procedures that end in a handoff to a person, qualify or disqualify sales prospects, and route people to self serve options Fin pricing ↗. Each of those is a billable outcome, so you can see what you are paying for.
Channel coverage is wide. Few website chatbots in our guide reach voice, WhatsApp, SMS and social messaging from one agent Fin pricing ↗ Tidio pricing ↗ Chatbase pricing ↗. If your customers contact you in many places, Fin can answer in all of them.
There are no hidden platform fees. Fin says there are no setup, integration or platform fees, and on non Intercom help desks you can add unlimited teammates at no seat cost Fin pricing ↗.
Where it falls short
The minimum adds up. Fin has a 50 outcome monthly minimum, so expect to pay about $50 a month at the least Fin pricing ↗. Costs grow with success. A busy site with a few hundred resolutions a month could pay hundreds of dollars.
Leads cost more. A qualified lead, where a prospect matches your criteria and is routed, costs $9.99 Fin pricing ↗. If you use Fin for sales qualification, budget for that.
Extras push the price up. The Pro add on with Operator and advanced analytics starts at $100 a month, Fin Voice is custom priced through sales, and channels such as SMS and phone on Intercom are billed by usage Fin pricing ↗ Intercom pricing ↗. Intercom's own help desk also adds seat costs, from $29 per seat a month Intercom pricing ↗.
As with any AI chatbot, you remain responsible for what it tells customers. A Canadian tribunal held a company liable for wrong information its chatbot gave ABA on chatbot liability ↗. Review Fin's answers before and after launch.
Pricing and plans
Fin on any help desk costs $0.99 per outcome, with a 50 outcome monthly minimum Fin pricing ↗. Resolutions, procedure handoffs, disqualifications and self serve routing each cost $0.99. Qualified leads cost $9.99 Fin pricing ↗.
Fin with Intercom's help desk costs from $0.99 per outcome plus Intercom seats Fin pricing ↗. Intercom lists Essential at $29 per seat a month, Advanced at $85 and Expert at $132, with Fin included on all plans. Lite seats are free Intercom pricing ↗. Expert adds SSO, HIPAA support and SLAs Intercom pricing ↗.
Add ons include Pro from $100 a month and Copilot for human agents Fin pricing ↗ Intercom pricing ↗. Fin Voice has custom pricing Fin pricing ↗.
There is a 14 day free trial with unlimited outcomes and no credit card, and sales can extend it on request Fin pricing ↗. Billing is in US dollars. Eligible startups can get a discount through Intercom's Early Stage program Fin pricing ↗.
Who should (and shouldn't) use it
- Good fit: businesses that get hundreds of support questions a month and want them answered without adding staff.
- Good fit: teams already on Zendesk, HubSpot, Salesforce or Gorgias who want a stronger AI agent without switching help desks.
- Good fit: companies that want one AI across chat, email, WhatsApp, SMS and voice.
- Skip it if: you get a few chats a week. A $50 monthly minimum is hard to justify.
- Skip it if: you need a fixed, predictable monthly bill.
Alternatives worth a look
- Tidio: our top pick, combining live chat with the Lyro AI agent, plus a free plan with 50 lifetime Lyro conversations Tidio pricing ↗.
- Chatbase: a pure AI agent trained on your content, from $40 a month for 700 message credits Chatbase pricing ↗.
- Crisp: AI usage bundled into flat plans, from $45 a month Crisp pricing ↗.
Where it appears
Upgrade pickThe Best AI Chatbot for Small Business WebsitesComparedThe Best AI Customer Service Software for Small BusinessesComparedThe Best AI Tools for Shopify and Ecommerce SellersWhat’s good
- Pay per outcome
- Works with many help desks
- No card trial
What to know
- 50 outcome minimum
- Costs scale with volume
Key features
- Charged only per outcome
- Web chat, email, SMS, WhatsApp, Instagram, Slack and voice
- Works on top of existing help desks
- Lead qualification
- Procedure handoffs
Works with
Questions people ask
How much does Fin AI cost?
Fin costs $0.99 per outcome with a 50 outcome monthly minimum. Qualified leads cost $9.99 each Fin pricing ↗.
Is there a free trial of Fin?
Yes. Fin has a 14 day free trial with unlimited outcomes and no credit card required Fin pricing ↗.
Can I use Fin without Intercom?
Yes. Fin works on top of help desks including Zendesk, HubSpot, Salesforce, Freshdesk, Zoho, Front and Gorgias Fin pricing ↗.
What counts as a Fin outcome?
A resolution, a procedure handoff, a disqualification, self serve routing or a qualified lead. You are not charged when Fin passes a conversation to your team without an outcome Fin pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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