Crisp is a French customer support suite that combines a website chat widget, a shared inbox and an AI agent called Hugo. Its main appeal is that AI credits are included in paid plans, so costs are predictable. It is worth a look for small teams, but the entry Mini plan only covers about 90 automated conversations a month.
What Crisp is
Crisp describes itself as a complete suite for AI first customer support Crisp ↗. It bundles a chat widget for your website, a shared inbox, a knowledge base, a CRM, analytics and a ticketing system, plus no code automations Crisp ↗. The company is based in France and says it is trusted by 10,000 companies Crisp ↗.
Its AI agent is named Hugo. Crisp says Hugo learns from your public and private material, including an automatic crawl of your website, PDF imports and knowledge base articles Crisp ↗. You can deploy it on the web chat widget, WhatsApp, Messenger, Instagram and email, and review conversation logs to refine its answers Crisp ↗.
On the pricing page, Crisp describes the agent as able to handle customer conversations from start to finish Crisp pricing ↗. Other AI features listed include an internal AI copilot, translation, writing help, conversation summaries, auto tagging and an AI spam filter Crisp pricing ↗.
What it does well
AI costs are bundled into the plan price. Many website chatbots bill AI conversations as a separate line item. Crisp includes an AI allowance in each paid plan: about 90 automated conversations on Mini, about 450 on Essentials and about 1,350 on Plus Crisp pricing ↗. That makes the monthly bill easy to predict.
Pricing is per workspace, not per seat. Mini covers 4 agents and Essentials covers 10 for one flat monthly price Crisp pricing ↗. For a small team where several people answer chats, that can work out cheaper than per seat tools.
The basics are strong even on the free plan. Every plan, including Free, has the website chat widget, shared inbox, mobile apps, chat SDKs, a contact form, e-commerce integrations and push notifications Crisp pricing ↗.
It covers many channels in one inbox. Crisp says the shared inbox handles the chat widget, email, WhatsApp and Messenger, plus other channels Crisp ↗. Paid plans keep conversation data with no retention limit Crisp pricing ↗.
Where it falls short
The free plan has no AI. It includes 2 agents and 100 customer profiles but no AI credits Crisp pricing ↗. You can test the inbox for free, but not the chatbot, beyond the 14 day trial.
The Mini plan's AI allowance is small. About 90 automated conversations a month is enough to try AI on a quiet site, not to run support for a busy one Crisp pricing ↗. Features such as the knowledge base, workflow automation builder, omnichannel AI chatbot and analytics are listed from Essentials, at $95 a month Crisp pricing ↗.
The jump to Plus is steep. Plus costs $295 a month and is where Crisp adds unlimited task automations, ticketing, 100 plus integrations and white labelling Crisp pricing ↗.
Overage costs are not clear. Crisp's pricing page does not say what happens or what it costs once AI credits run out Crisp pricing ↗. Ask before you commit if your chat volume is unpredictable. Hands on testing is in progress; we will update this review with results.
Pricing and plans
Free: $0 forever for 2 agents and 100 customer profiles, with chat widget, shared inbox and mobile apps but no AI credits Crisp pricing ↗.
Mini: $45 a month per workspace for 4 agents and 5,000 customer profiles. It adds a shared email inbox, shortcuts, chat triggers, a custom email domain and unlimited data retention, plus $5 of AI credits, about 90 automated conversations Crisp pricing ↗.
Essentials: $95 a month for 10 agents and 50,000 profiles. It adds the knowledge base, omnichannel inbox, workflow automations, routing, analytics and $25 of AI credits, about 450 automated conversations Crisp pricing ↗.
Plus: $295 a month for 20 or more agents and 200,000 profiles, with $75 of AI credits, about 1,350 automated conversations. Extra agents cost $10 a month each Crisp pricing ↗. Enterprise is custom priced Crisp pricing ↗.
You can try any plan free for 14 days with full access Crisp pricing ↗. Prices exclude VAT, which may apply to EU businesses and consumers Crisp pricing ↗.
Who should (and shouldn't) use it
- Good fit: small teams of up to 10 people who want one flat price that includes AI Crisp pricing ↗.
- Good fit: businesses that answer customers on WhatsApp, Messenger, Instagram and email as well as the website Crisp ↗.
- Skip it if: you want to test an AI chatbot for free, since the free plan has no AI credits Crisp pricing ↗ Tidio pricing ↗.
- Skip it if: you expect hundreds of AI conversations a month but only want to pay $45 Crisp pricing ↗.
- Skip it if: you need a large integration library without paying for Plus Crisp pricing ↗.
Alternatives worth a look
- Tidio: our top pick, with a free plan that includes 50 lifetime Lyro AI conversations and paid plans from $24.17 a month Tidio pricing ↗.
- Chatbase: focused on the AI agent itself, from $40 a month for 700 message credits Chatbase pricing ↗.
- Intercom Fin: priced per resolved outcome at $0.99, with a 50 outcome monthly minimum Fin pricing ↗.
Where it appears
Also greatThe Best AI Chatbot for Small Business WebsitesWhat’s good
- AI credits included
- 14 day trial
- Free plan for 2 agents
What to know
- Limited AI conversations on Mini
- No AI on free plan
Key features
- AI agent that handles conversations end to end
- Shared inbox
- Chat widget and mobile apps
- E-commerce integrations
- Task automations (Plus)
Questions people ask
Is Crisp free?
Yes. The free plan covers 2 agents and 100 customer profiles with the chat widget and inbox, but it includes no AI credits Crisp pricing ↗.
How much does Crisp cost?
Mini is $45 a month, Essentials $95 and Plus $295, each priced per workspace, with a 14 day free trial Crisp pricing ↗.
Does Crisp have an AI chatbot?
Yes. Its AI agent, Hugo, learns from your website, PDFs and knowledge base and works on chat, WhatsApp, Messenger, Instagram and email Crisp ↗.
Is Crisp worth it?
For small teams that want AI included in a flat price, yes. Check that the AI allowance on your plan fits your chat volume Crisp pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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