Arini review

What Arini is

Arini is an AI receptionist and patient engagement platform built for dental offices, with an enterprise offering for large dental groups Arini ↗. The AI answers inbound calls, including after hours, and also works the phones outbound: it confirms hygiene appointments, sends reminders and runs reactivation campaigns for patients who have not been in for a while Arini ↗.

Patients can also book online for visit types such as new patient, check up, hygiene, consultation and cosmetic appointments Arini ↗. A dashboard called Watchtower tracks how each AI agent, workflow and location is performing Arini ↗.

The company says it has booked 1,000,000 appointments and names customers such as MB2 Dental, Pearl Street Dental Partners, PepperPointe Partnerships and Snow Orthodontics Arini ↗. Hands on testing is in progress, and we will update this review with our results.

What it does well

The main reason to pick Arini is outbound calling. Many AI receptionists only answer the phone. Arini also calls patients to confirm hygiene appointments and to bring back inactive patients, which is work that often falls behind at a busy front desk Arini ↗. On Capterra, outbound patient workflows are part of the Growth package Capterra listing ↗.

It is built for groups. Arini offers forward deployed engineers who build custom workflows for large organizations, and Watchtower lets a group compare performance across locations Arini ↗. Its customer list leans toward multi location dental groups and DSOs Arini ↗.

The Capterra listing names integrations with Dentrix, Dentrix Ascend, Dentrix Enterprise, Open Dental, Eaglesoft, Curve Dental, CareStack and Denticon, and its FAQ also mentions Cloud 9 Ortho Capterra listing ↗. That covers most of the common dental practice systems. The listing also says Arini maintains HIPAA compliance Capterra listing ↗.

Arini publishes customer results on its site, such as Pearl Street Dental Partners booking $342k from overflow and after hours calls Arini ↗. These are the vendor's own figures, and the page does not explain how they were measured.

Where it falls short

Transparency is the weak spot. Arini's own website lists no prices and no specific practice software integrations, and the only call to action is to book a demo Arini ↗. Its Trust Center link pointed nowhere when we checked, and some sections of the page still contained placeholder text Arini ↗.

Several features are on the roadmap rather than clearly live. The site lists insurance verification, claims and compliance work, and provider readiness as part of a master plan without saying which are available today Arini ↗.

There is little independent feedback. The Capterra listing showed zero user reviews and no rating Capterra listing ↗. You will be relying on demos, references and the trial.

It also costs more than our top pick for most practices. Dentina starts at $299 a month per location billed yearly, while Arini's entry plan is listed at $499 a month Capterra listing ↗ Dentina ↗.

Pricing and plans

Arini does not show prices on its own website Arini ↗. Its Capterra listing shows two flat rate plans, billed monthly Capterra listing ↗.

Starter Package costs $499 a month. It includes inbound call handling and online scheduling Capterra listing ↗.

Growth Package costs $799 a month. It includes everything in Starter plus outbound patient workflows such as confirmations and reactivation Capterra listing ↗.

There is no free plan. A free trial is available, but its length is not stated Capterra listing ↗. Large groups can talk to Arini about its enterprise offering with custom workflows Arini ↗. Because these prices come from a third party listing, confirm them in writing before you sign.

Any vendor that handles patient information on your behalf should sign a business associate agreement under HIPAA HHS BAA guidance ↗. Ask for Arini's BAA during the trial.

Who should (and shouldn't) use it

• Good fit: growing practices and dental groups that want an AI to confirm appointments and reactivate patients, not just answer calls.
• Good fit: DSOs that want per location reporting and custom workflows.
• Good fit: offices on Dentrix, Open Dental, Eaglesoft or another system listed on Capterra.
• Skip it if: you are a single location office that mainly needs calls answered and booked. Cheaper tools cover that.
• Skip it if: you want published prices, independent reviews and a public security page before you take a demo.

Alternatives worth a look

• Dentina: our top pick for most dental offices; it books straight into Open Dental, Dentrix, Eaglesoft and more, from $299 a month per location billed yearly Dentina ↗.
• My AI Front Desk: a budget option for overflow answering at $99 a month, or $79 billed yearly, with a 7 day free trial My AI Front Desk pricing ↗.
• Weave AI Receptionist: a natural add on if your office already uses Weave for phones and texting Weave AI Receptionist ↗.