Annie AI review

What Annie AI is

Annie AI is an AI receptionist and recare agent built for dental offices. It answers phone calls, handles website chat and reaches out to hygiene patients who do not have a future appointment Annie AI ↗. It is sold by My Social Practice, a dental marketing agency in Salt Lake City that also offers reputation management, online scheduling, ads, SEO and websites Annie AI ↗.

The pitch is simple: Annie picks up when your front desk cannot. It covers the phones 24/7, including after hours and when staff are busy, answers questions about insurance, procedures and directions, and books appointments straight into your practice management system Annie AI ↗.

Hands on testing is in progress, and we will update this review with our results.

What it does well

It books into dental software. My Social Practice names Dentrix, Eaglesoft and Open Dental as integrations and says Annie uses secure API connections to read the schedule, find open times and book directly Annie AI ↗. That is the feature that separates a dental tool from a general answering service, which can only take a message.

Recare is built in. Annie identifies patients who are overdue for hygiene visits, contacts them and can schedule them Annie AI ↗. Many AI receptionists only handle inbound calls, so this is a real plus for practices with a long list of unscheduled patients.

It speaks English and Spanish, with a choice of voices including multilingual options Annie AI ↗. It can also handle dental emergencies by notifying the practice Annie AI ↗.

It is set up for your office. The onboarding has five steps: sign up, train Annie on your processes and preferences, connect it to your practice software, go live on phone, chat and recare, and then fine tune over time Annie AI ↗. The demo videos show Annie offering a membership plan and patient financing when a caller hesitates Annie AI ↗.

My Social Practice says Annie is 100 percent HIPAA compliant Annie AI ↗.

Where it falls short

There is no public price. My Social Practice says cost depends on practice size, call volume and implementation needs, and asks you to request a custom quote Annie AI ↗. Contract length, cancellation terms and setup fees are not mentioned Annie AI ↗. By contrast, Dentina publishes a starting price of $299 a month per location billed yearly Dentina ↗.

Setup is slow. The page says the process from sign up to go live takes within four weeks Annie AI ↗. Some rivals offer a free trial you can start much sooner Dentina ↗ My AI Front Desk ↗.

Security details are thin. The HIPAA claim is not backed by named controls or certifications on the page, and a business associate agreement is not mentioned Annie AI ↗. Under HIPAA, a vendor that handles patient information for you should sign a business associate agreement, so get one in writing HHS ↗.

Text messaging is not mentioned Annie AI ↗, and results claims, such as capturing hundreds of thousands of dollars in annual revenue, come with no data behind them Annie AI ↗.

It only names three practice systems Annie AI ↗. Dentina names 11 Dentina ↗, so check that Annie supports your exact software version before signing.

Pricing and plans

Annie AI is quote only. My Social Practice says price depends on practice size, call volume and implementation requirements Annie AI ↗. There is no free plan and no free trial listed, though the company offers a free consultation and demo Annie AI ↗.

Contract terms, setup fees and cancellation rules are not published Annie AI ↗. Ask for all three, plus a signed business associate agreement, before committing.

For a sense of the market, Dentina starts at $299 a month per location billed yearly with a 30 day free trial Dentina ↗, Arini lists $499 and $799 a month packages on Capterra Capterra Arini ↗, and Viva AI starts at $350 a month with no contract Viva AI ↗.

Who should (and shouldn't) use it

• Good fit: dental practices on Dentrix, Eaglesoft or Open Dental that want calls answered and booked.
• Good fit: offices with many overdue hygiene patients that want automated recare outreach.
• Good fit: practices already working with My Social Practice on marketing.
• Skip it if: you want to compare published prices or start a free trial this week.
• Skip it if: you need two way texting, which is not mentioned.
• Skip it if: your practice software is not one of the three named systems.

Alternatives worth a look

• Dentina: our pick for most practices, from $299 a month per location billed yearly, writes back to 11 practice systems and offers a 30 day free trial Dentina ↗.
• Arini: for groups that want inbound and outbound calls, with packages listed at $499 and $799 a month on Capterra Capterra Arini ↗.
• My AI Front Desk: a budget overflow option at $99 a month with a 7 day trial and signed BAAs, but no dental software booking My AI Front Desk pricing ↗ My AI Front Desk ↗.
• Weave: worth asking about if you already use Weave for phones and texting; plans start at $199 a month Weave ↗.