Quo, formerly OpenPhone, is a business phone system for small teams that includes an AI agent called Sona to answer calls around the clock. Plans start at $19 per user a month, or $15 billed yearly, but only about 10 Sona calls a month are included before credit tiers kick in. It is worth it if you need a new business phone system anyway; if you only want an AI receptionist that books appointments, a dedicated tool is simpler.
What Quo is
Quo is a shared business phone system. Its site describes it as bringing every call, text and customer into one shared place, and the page title still adds formerly OpenPhone Quo ↗. Quo says more than 90,000 businesses use it Quo ↗.
Every plan gives each user a local or toll free number, calling and texting to the US and Canada under a fair usage policy, voicemail transcripts, an API and the Sona AI agent Quo pricing ↗. It runs on iOS, Android, macOS, Windows and the web Quo ↗.
Sona is the part that makes Quo an AI receptionist. It answers inbound calls 24/7, answers questions about hours, availability, pricing and services, takes messages, and transfers callers to the right teammate Quo Sona ↗.
What it does well
You get a full phone system, not just an answering bot. Shared numbers, call recording, group calling, phone menus and analytics are all part of the plans, depending on tier Quo pricing ↗. If your team already juggles personal cell phones for business calls, that alone is useful.
Sona is easy to shape. You set its greeting, business details, hours, pricing and FAQs, test it before launch, and use different greetings and knowledge for business hours and after hours Quo Sona ↗. Sona speaks English, Spanish and French Quo Sona ↗. Every call it handles is recorded and summarized Quo Sona ↗.
It can capture leads by text. You can customize the questions Sona asks new leads, and it can follow up by SMS after a missed call; Quo says SMS lead capture is free during beta on every plan Quo Sona ↗.
Integrations are broad. Quo lists Salesforce, HubSpot, Pipedrive, Jobber, Clio, HighLevel, Zapier, Slack and more, plus connectors for ChatGPT and Claude Quo ↗. It reports 4.7 stars from more than 3,400 reviews Quo ↗. Hands on testing on our side is in progress.
Where it falls short
Sona does not book appointments itself. Quo says Sona can text a caller a scheduling link, form or directions during the call, but does not book directly Quo Sona ↗. Our pick, Upfirst, books straight into Google Calendar, Outlook, Acuity, Calendly and Square on every plan Upfirst pricing ↗.
Few AI calls are included. Every plan includes 1,000 credits a month, and one Sona call costs 100 credits, so you get about 10 calls Quo pricing ↗. Beyond that you pay $1 a call on the free tier or buy a credit tier Quo pricing ↗. A busy shop can run up real costs, though you can cap usage Quo Sona ↗.
Key features sit on higher plans. Call transfers, AI summaries for all calls, phone menus and HubSpot and Salesforce integrations start on Business at $33 a month Quo pricing ↗. Starter only summarizes calls that Sona handles Quo pricing ↗.
It is inbound only and Quo only. Sona answers incoming calls and works only inside Quo, so you must move your number to Quo to use it Quo Sona ↗. It also cannot switch languages mid call Quo Sona ↗.
Texting has extra fees. Business texting needs a one time $19.50 carrier review fee plus $1.50 to $3 a month Quo pricing ↗.
Pricing and plans
Starter: $19 per user a month, or $15 billed yearly ($180 a year). Shared number for up to 10 paid users, up to 10 open tasks, manual call recording and AI summaries for Sona calls Quo pricing ↗.
Business: $33 per user a month, or $23 billed yearly. Adds AI summaries and transcripts for all calls, group calling, call transfers, phone menus, HubSpot and Salesforce, analytics, automatic recording and live chat support Quo pricing ↗.
Scale: $47 per user a month, or $35 billed yearly. Adds AI call tags, dedicated onboarding and priority support, including weekday phone support Quo pricing ↗.
Sona credit tiers: $0 for 1,000 credits (10 calls, $1.00 per extra call), $25 for 40 calls ($0.75), $49 for 100 calls ($0.65), $99 for 250 calls ($0.55) and $199 for 600 calls ($0.45) Quo pricing ↗.
Extra numbers cost $5 a month each, and international calls and texts are billed by destination Quo pricing ↗. There is a 7 day risk free trial, and you can cancel anytime Quo pricing ↗.
Who should (and shouldn't) use it
- Good fit: small teams that need a shared business number and want AI answering built in Quo pricing ↗ Quo ↗.
- Good fit: businesses that mostly get questions and messages, not bookings Quo Sona ↗.
- Good fit: teams already on HubSpot, Salesforce, Jobber or Clio Quo pricing ↗ Quo ↗.
- Skip it if: you want the AI to book appointments on its own Quo Sona ↗ Upfirst pricing ↗.
- Skip it if: you get many calls a month and do not want per call credits Quo pricing ↗.
Alternatives worth a look
- Upfirst: our pick, with booking, transfers and texting on every plan from $24.95 a month for 30 calls Upfirst pricing ↗.
- Rosie: bills by minutes, with 250 minutes for $49 a month, and answers in English and Spanish Rosie pricing ↗.
- Smith.ai: an AI receptionist backed by live human receptionists Smith.ai pricing ↗.
- My AI Front Desk: calls, texts and web chat for $79 a month billed yearly My AI Front Desk pricing ↗.
Where it appears
ComparedThe Best AI Receptionist for Small BusinessesWhat’s good
- Full phone system plus AI agent
- Low per user price
- Credit tiers for more AI calls
What to know
- Only 10 AI calls a month included
- Booking by Sona not described on pricing page
Key features
- Sona AI agent answers calls 24/7
- Sona included on all plans
- AI call summaries and transcripts
- Call transfers on Business and Scale plans
- 10 Sona calls a month included, more via credits
Questions people ask
Is Quo the same as OpenPhone?
Yes. Quo's site describes itself as formerly OpenPhone Quo ↗.
How much does Quo cost?
Starter is $19 per user a month or $15 billed yearly, Business is $33 or $23, and Scale is $47 or $35 Quo pricing ↗.
Can Quo's Sona book appointments?
Not directly. Sona can text callers a scheduling link or form during the call Quo Sona ↗.
How many AI calls does Quo include?
Every plan includes 1,000 credits, or about 10 Sona calls a month. Credit tiers from $25 to $199 a month add more Quo pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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