Fresha AI Concierge is an AI receptionist add on that answers calls and messages and books, reschedules and cancels straight into your live Fresha calendar. It suits salons and spas already on Fresha, especially those with clients who speak several languages. It is worth it if you miss calls regularly, but it only works with Fresha and costs about twice GlossGenius Reception.
What Fresha AI Concierge is
AI Concierge is an optional add on to a Fresha business account. It answers your phone calls and client messages around the clock, including evenings, weekends and holidays Fresha AI Concierge ↗.
Because it is built into Fresha, it reads your services, prices, staff schedules and open slots automatically, so there is little to configure Fresha AI Concierge ↗. You choose its name, voice, accent, tone and greeting, and it works with your existing business number or a new one Fresha AI Concierge ↗.
Hands on testing is in progress, and we will update this review with results.
What it does well
It books in your real calendar. The assistant books, reschedules and cancels appointments directly in your live Fresha calendar, following your policies Fresha AI Concierge ↗. If a cancellation would trigger a fee under your policy, it tells the client first Fresha AI Concierge ↗.
It answers fast and in parallel. Fresha says it picks up in under two seconds and can handle several calls at once Fresha AI Concierge ↗. It also replies to client messages within seconds Fresha AI Concierge ↗.
It speaks your clients' language. It detects the caller's language and answers in it, with examples including Spanish, Portuguese, French, German and Arabic Fresha AI Concierge ↗. That is a real plus for salons in multilingual cities.
It knows when to hand off. You set rules for when it transfers a call to a team member, and it can take a detailed message when a client needs more help Fresha AI Concierge ↗. You can add your own answers to common questions, such as parking or what to expect Fresha AI Concierge ↗.
It is transparent with callers. It always says it is an AI assistant, and this cannot be turned off Fresha AI Concierge ↗. Every call gets a transcript in your dashboard, and when recording is on, it tells the caller at the start Fresha AI Concierge ↗. That helps in states like California, Florida and Washington that require everyone on a call to consent to recording Digital Media Law Project ↗.
Setup is quick. Fresha says it takes minutes, with no extra hardware or phone lines Fresha AI Concierge ↗.
Where it falls short
It is for Fresha users only. If you book in Square, Acuity, GlossGenius or Boulevard, you cannot use it Fresha AI Concierge ↗.
It costs more than some rivals. At $99.95 a month per location, it is about twice the $50 a month GlossGenius charges for Reception Fresha pricing ↗ GlossGenius pricing ↗.
Some details are vague. Fresha does not say how many calls it can handle at once or list every language, and its product page does not name which message channels are covered Fresha AI Concierge ↗. The page is also inconsistent about whether every call is recorded or recording is optional Fresha AI Concierge ↗.
Overage can add up. Busy salons that go past the included minutes pay $0.60 per extra minute Fresha pricing ↗.
Pricing and plans
AI Concierge costs $99.95 a month per location Fresha AI Concierge ↗ Fresha pricing ↗. That includes 200 voice minutes and 500 messages per location each month Fresha pricing ↗. Extra minutes cost $0.60 each and extra messages $0.04 each Fresha pricing ↗. If booking calls average three minutes, 200 minutes covers about 66 calls a month.
You also need a Fresha plan. Independent costs $19.95 a month for one bookable team member, and Team costs $14.95 a month per bookable team member Fresha pricing ↗. Enterprise pricing for more than 20 team members is custom Fresha pricing ↗. Prices exclude sales tax Fresha pricing ↗.
Fresha plans come with a 7 day trial Fresha pricing ↗. Fresha does not list a separate free trial for AI Concierge. Fresha also charges card processing fees, such as 2.29 percent plus $0.20 for in person payments, and a 20 percent one time fee for new clients from its marketplace, with a $6 minimum Fresha pricing ↗.
Who should (and shouldn't) use it
- Good fit: salons and spas already running on Fresha Fresha AI Concierge ↗.
- Good fit: businesses with clients who call in several languages Fresha AI Concierge ↗.
- Good fit: busy front desks that miss calls during appointments or after hours Fresha AI Concierge ↗.
- Skip it if: you are not on Fresha and do not want to switch Fresha AI Concierge ↗.
- Skip it if: you are a solo stylist on a tight budget; GlossGenius Reception costs less GlossGenius pricing ↗.
- Skip it if: you get very few calls; a free plan like Smith.ai's may be enough Smith.ai pricing ↗.
Alternatives worth a look
- GlossGenius Reception: our pick for solo and small salons, at $50 a month with booking, texting and deposits, in English and Spanish GlossGenius pricing ↗ GlossGenius blog ↗.
- Upfirst: works with Square, Acuity and other calendars, from $24.95 a month for 30 calls, with 35+ languages Upfirst pricing ↗.
- Boulevard AI Receptionist: for premium and multi location salons on Boulevard, from $125 a month per location for 200 minutes Boulevard AI Receptionist ↗.
- Smith.ai: free for 25 calls a month to test the idea, with paid plans from $150 a month Smith.ai pricing ↗.
Where it appears
Also greatThe Best AI Booking Assistant for SalonsWhat’s good
- Multilingual
- Transparent overage
- Calls and messages included
What to know
- Fresha users only
- Higher price than GlossGenius
Key features
- Answers calls in under two seconds, several at once
- Books, reschedules and cancels in Fresha
- Detects and answers in the caller's language
- Transfers to staff or takes messages
- Custom name, voice, accent and greeting
- Optional call recording with disclosure
Works with
Questions people ask
How much does Fresha AI Concierge cost?
$99.95 a month per location, with 200 minutes and 500 messages included. Extra minutes are $0.60 and extra messages $0.04 Fresha pricing ↗.
Does Fresha AI Concierge speak Spanish?
Yes. It detects the caller's language and responds in it, with Spanish among Fresha's examples Fresha AI Concierge ↗.
Can Fresha's AI book appointments?
Yes. It books, reschedules and cancels directly in your live Fresha calendar, following your policies Fresha AI Concierge ↗.
Does Fresha AI Concierge tell callers it is an AI?
Yes. Fresha says it always discloses that it is an AI assistant, and this cannot be turned off Fresha AI Concierge ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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